To keep you safe during these difficult times we have put a number of procedures in place. These are to ensure we’re looking after the safety of you and our staff and we’ve detailed these changes below.
At present we are unable to accommodate walk-ins and require all appointments to be pre-booked. All patients are required to complete a pre-treatment questionnaire.
In response to the COVID-19 Pandemic, we are now operating under revised criteria. We are closely following the Government and the UK’s Audiological professional bodies guidance (AIHHIP, BAA, BSHAA) issued on the 1st June 2020. We appreciate that the majority of our patients fall into the 60+ age group and are in a higher risk category, so we must reduce risks. Our procedures will continue to be updated as government advice changes and new research is published on the insights on the transmission and effects of COVID-19. This procedures document is based on hearing care provision for clients who are asymptomatic/not infected with COVID-19, we will not see anyone with an active infection, or who has been recently exposed to an active infection.
We have installed Perspex screens throughout the clinic. These can be found positioned on the front reception desk, waiting area and clinic room. The screening has been erected strategically in order to minimise possible transmission risk in communication hotspots.
Revised Waiting Area
As we are operating a locked door policy, the waiting area has been adapted to temporarily suspend refreshments, non-essential seating, furniture and customer restroom facilities.
Personal Protective Equipment (PPE)
We operate with the use of full PPE which includes gloves, visors, face masks, aprons and hand sanitiser which are used in accordance with the UKs Audiological professional bodies guidance based on appointment type.
Revised Appointment Times
Appointment times are being extended in order to allow sufficient time to disinfect and clean the practice between patients. Subsequently the total number of appointments available each day will be reduced.
Walk in appointments will not be accepted as all clinic time must be pre-booked. Home visits are also temporarily suspended.
Revised Payment Process
All patients will be required to pay the full balance of their appointment prior to attending. If you need to cancel or reschedule your appointment we operate with a 48 hour cancellation policy. Appointment payments are refundable providing the appointment is cancelled with 48 hours’ notice (Mon-Fri) of the scheduled appointment time.
Cleaning and Waste Disposal
The practice will be deep-cleaned and all surfaces disinfected in between patients, ensuring that all high-touch areas receive treatment/disinfection frequently. Appropriate instructions for wet times will be followed. All PPE and microsuction equipment will be disposed of using professional waste removal services.
All face-to-face appointments must be pre-booked and patients must follow the following guidelines: