01491 577555

Our Service Promise

impartial hearing aid adviceOur mission is to provide the level of care and expertise you would find on Harley Street at a locally accessible level. We aim to exceed the expectations of our patients and delight the community we serve.

We will always offer honest, informed, and practical advice to our patients, and never deviate from what we promise to deliver. We aim to offer the maximum possible results for all patients.

We offer a fair, relative and transparent pricing structure, that caters for all patients’ budgets. We promise to offer fair prices to our patients all year round, no gimmicks, no pressure and no hidden costs. We are so confident in our ability and hearing aid pricing structure, that our prices are clearly shown in our premises and on our website, something few other providers can profess. We believe in simplicity when it comes to our pricing structure, therefore; prices are dependent on the level of technology and service attached to your chosen hearing aid style.

We endeavour to ensure that our prices are competitive.  If you are able to find better prices elsewhere, that offer comparable service, quality and reliability, please contact us before making any decisions, as we will kindly match any comparable offer. However, we will only consider like for like comparisons, from reputable dispensing centres.

In light of the latest lockdown restrictions in the UK we are changing the way will be providing hearing aid and ear wax removal services until further notice. Given the current infection rates locally we are limiting all face-to-face contact to by-appointment only.

There is a social responsibility for us all to stay at home unless it is absolutely necessary, until at very least the end of January. Please do not attend the clinic without an appointment or without contacting us prior to attending, emergency appointments will only be provided once we have triaged your need by phone.

Where we deem it an emergency, we will assign you a specific appointment time, any bookings will need to be paid for prior to attendance. Subsequently any cancellations are subject to our 72-hour cancellation policy.

Appointment times have been further lengthened in order to allow us time to complete our additional safety procedures. We have introduced the use of fogging equipment between appointments in order to disinfect all surfaces and air completely, to ensure the maximum safety for our patients and staff. Emergency wax removal appointments are therefore subject to a temporary price increase to take into account the additional safety measures required due to the aerosol generating nature of microsuction equipment.